If you’re wondering whether we have received your return, here’s how to check the status and get updates:

Step 1: Verify Your Tracking Information

  • When you shipped your return, you should have received a tracking number from the carrier (e.g., UPS, FedEx, USPS). Use this tracking number to check the delivery status of your package on the carrier’s website.

  • Confirm whether the package has been delivered to our facility.

Step 2: Allow Processing Time

  • Once we receive your return, it typically takes 5-7 business days to process it in our system.

  • After processing, we will send you a confirmation email or notification with updates about your refund or exchange.

Step 3: Contact Us for Assistance

  • If your tracking information shows the return was delivered but you haven’t received confirmation after 3 business days, please reach out to us for support.

  • Provide the following details to help us locate your return quickly:

    • Your Order Number

    • The Tracking Number for your return

    • The Reason for Return

How to Contact Us

We’re happy to assist you with any concerns about your return and ensure everything is resolved promptly. Thank you for choosing Steelmade!