How to Modify Your Order Before It ShipsUpdated 22 days ago
If you’ve placed an order but realized you’d like to make changes before it ships, we’re here to help. Follow these steps to request modifications and ensure your updated order meets your needs.
Steps to Modify Your Order
Act Quickly:
- Contact us as soon as possible to request changes. Orders are processed quickly, and modifications may not be possible once the shipping process begins.
Provide Order Details:
- Include the following information in your request to help us locate your order:
- Your order number.
- The name and email address used for the order.
- A clear explanation of the changes you’d like to make (e.g., upgrading, adding items, canceling specific products).
- Include the following information in your request to help us locate your order:
Confirm Availability:
- Once we receive your request, we’ll check the status of your order to confirm whether changes can be made.
Address Payment Adjustments:
- If your modifications involve a price difference, we’ll provide instructions for paying the additional amount or issuing a partial refund, as applicable.
What If the Order Has Already Shipped?
If your order has shipped, modifications will no longer be possible. However, you may still have options:
- Exchange or Return: Check our return policy for details on how to exchange or return your items.
- Place a New Order: If time is a factor, you may want to place a new order for the items you need.
Contacting Support
The best way to request changes is to reach out to our support team through email, phone, or live chat. Be sure to include all relevant details to expedite the process.
We’re Here to Help
We understand that plans can change, and we’ll do our best to accommodate your request. If you have any questions or need further assistance, don’t hesitate to get in touch with us.