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Return and Refund PolicyUpdated 5 months ago

Return and Refund Policy

RETURNS AND EXCHANGES 

Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Steelmade via e-mail at [email protected] within two (2) days of receipt and we will work with you to make things right. 

DO NOT RETURN USED ITEMS. 

Steelmade provides a 30 day return window from the date of purchase where items in new and unused condition may be returned for a refund for any reason. For discretionary returns that are not a result of a Steelmade error, return shipping charges are the sole responsibility of the customer and returns are subject to a 10% restocking fee. Any shipments sent collect on delivery will not be accepted. Please note that all product bundles on our website are sold as a complete unit, and partial returns will not be accepted. 

Refunds must be returned in their original packaging (excluding outer shipping box) with all included accessories. 

USED ITEMS ARE NOT ELIGIBLE FOR RETURN 

No returns or exchanges may be made after 30 days. 

NOTE: CUSTOM ORDERS CAN NOT BE RETURNED 

Returns must be received in original condition within 10 days of authorization of return. Refunds will be issued once the product has been received and inspected by Steelmade Customer Service. Please allow up to 5 business days for returns to be processed.  


 SENDING YOUR RETURN 

Contact customer support via email at [email protected] to request a Return Merchandise Authorization. Returns sent without an RMA will not be accepted. 

You are responsible for making sure the items being returned are well packaged. Poorly packaged items that result in damage may not qualify for a refund. Please make sure that the original packing list is included inside the box for accurate processing. 

You may ship your return using the carrier of your choice to the address below:

Steelmade Attn: Customer Returns

 Return Authorization No. (mandatory) 

943 East 620 Avenue 

Mulberry, Kansas 66756

Be sure to record and save the tracking number from your shipment.   


CANCELLATION POLICY

 We will accept cancellation of your order for items that have not shipped or that are on back order. Once an item has shipped, cancellation is not possible. Custom and special order items cannot be cancelled. 


REFUSED SHIPMENT POLICY 

Shipments that are refused by customers will be considered a discretionary return and subject to a 10% restocking fee. In addition, when a shipment is refused by the customer it incurs a return shipping charge from the carrier. To cover this cost, the incurred amount will be deducted from any refunds issued to the customer. This return shipping charge is imposed by the carrier and is beyond our control. If you receive a shipment that appears to be damaged - do not refuse delivery. Rather, accept the shipment and contact our customer support team for assistance. We have solutions available that provide quicker resolutions and are more cost effective than refusing the shipment.

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