Steelmade Cookware

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For discretionary returns that are not a result of a Steelmade error, we are not responsible for the return shipping costs.

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Order Questions

Common Issues With Pre-Seasoning

Correct stove settings to control temperature on the Flat Top

Drip Tray doesn't sit underneath drain holes on my stove

Drip Tray sits on burner on glass stove

Flat Top Warping

Gas burner won't stay lit

Heat Shield Recommendations

How to remove rust from Flat Top

I'm getting a lot of smoke when cooking on the Flat Top

Instructions for Camp Chef/Blackstone Griddle Replacements

Remove Rust From Outdoor Flat Top

Using The Optional Gas Spacer Kit

Where can I view the Flat Top instructions?

Can pots and pans be used directly on the Flat Top?

About Steelmade Pre-Seasoning

Are the Flat Tops compatible with induction stoves?

Are there hot spots on the Flat Top?

Can the Flat Top Slim or Jr. sizes be used on glass ceramic cooktops?

Custom Flat Top Drain Hole Placement

Does grease ever run off the front of the Flat Top?

Hot Spots

How do you clean the Flat Top?

How much liquid can the drip tray hold?

How the Flat Top is made

How to measure for a custom Flat Top

How to photograph your stove for a Custom Flat Top/Fitment Checker

I have a smooth glass ceramic stove - will the Flat Top work on it?

I need a custom sized Flat Top

Maximum Custom Flat Top Sizing

PRO Series Cosmetic Blemishes

Removing Your Seasoning Layer

Surface Mark vs. Scratch

What is the difference between a Range and a Cooktop?

What is the difference between the Steelmade Flat Top and a Blackstone Grill?

What is the warranty or guarantee on the Flat Top?

What's the difference between the Flat Top and Cast Iron?

Why does the Flat Top Grill change colors after cooking?

Will the Flat Top Rust?

Will the Flat Top warp?

Determining Fitment

Can the Flat Top be Used Interchangeably on Gas/Glass/Electric Coil Stoves?

Do I Need to Season the Flat Top if I Ordered it Pre-Seasoned?

Can the Flat Top be Used Both Indoors and Outdoors?

Flat Top Questions

How to care and maintain a Cover Board

How to fix a warped Cover Board

How to restore your Cover Board

My Cover Board feels rough or "fuzzy" after getting wet

Repairing Damage To Cover Board

Cutting Board Questions

Steelmade Cookware Affiliate Program

WARNING: Counterfeit Products

Announcements

Do you ship to Canada?

How can I change my delivery address after an order has shipped?

How can I track my order status?

How do I redeem my Rewards Points on my order?

How do I return an order?

How long does it take for orders to ship?

How long does it take to receive an order after it ships?

I received a delivery email or tracking information that shows my package was delivered but I can’t find it?

Return Shipping FeesUpdated 3 months ago

Return Shipping Fees