What to Do If Your Flat Top Has a DefectUpdated 25 days ago
If you’ve received your flat top and noticed a minor cosmetic issue, such as a small hole or irregularity in a weld, here’s what you need to know.
Cosmetic Defects vs. Functional Issues
- Cosmetic Defects: Small imperfections, such as a pinhole in a weld or minor surface blemishes, do not affect the performance or functionality of the flat top. These are purely aesthetic and do not compromise the durability or cooking experience.
- Functional Issues: If the defect impacts the safety, stability, or usability of the flat top, this would be considered a functional issue and should be addressed.
Can I Still Use My Flat Top?
Yes! If the defect is cosmetic and does not impact functionality, the flat top is completely safe to use and will perform as designed. You can continue enjoying your flat top with confidence.
Returns and Support Policy
Used Products: We are unable to accept returns or exchanges for flat tops that have been used, even if a cosmetic defect is present.
When to Contact Support: If you believe the issue affects the functionality of your flat top, please reach out to us with the following information:
- Order Number
- Photos of the Issue
- Description of the Problem
- Contact Options:
- Email: [email protected]
- Phone: (620) 374-9997
- Live Chat: Available during business hours on our website.
Frequently Asked Questions
Q: Will a small weld imperfection impact the flat top’s durability?
A: No, minor cosmetic defects do not affect the structural integrity or performance of the flat top.
Q: Can I return the flat top if I’ve already used it?
A: Unfortunately, we cannot accept returns for flat tops that have been used, regardless of cosmetic imperfections.
Q: How do I know if the issue is functional or cosmetic?
A: A functional issue would compromise the flat top’s safety, stability, or cooking ability. Cosmetic issues are minor surface imperfections that do not affect performance. For questions contact a suppport agent.