Steelmade Cookware

How long does it take to receive an order after it ships?We ship most orders via UPS Ground. We are based in SE Kansas so most packages take just 3 business days to be delivered. The map below shows estimated transit times for UPS Ground.<img src="https://attachments.gorgias.help/kra8r/hc/l04g/shipmap-e5df5393-9e13-401b-abf7-2b226e30d35e.png" style="width: 692px;" class="fr-fic fr-dib">

We ship most orders via UPS Ground. We are based in SE Kansas so most packages take just 3 business days to be delivered. The map below shows estimated transit times for UPS Ground.

How long does it take to receive an order after it ships?

Order Questions

Common Issues With Pre-Seasoning

Correct stove settings to control temperature on the Flat Top

Drip Tray doesn't sit underneath drain holes on my stove

Drip Tray sits on burner on glass stove

Flat Top Warping

Gas burner won't stay lit

Heat Shield Recommendations

How to remove rust from Flat Top

I'm getting a lot of smoke when cooking on the Flat Top

Instructions for Camp Chef/Blackstone Griddle Replacements

Remove Rust From Outdoor Flat Top

Using The Optional Gas Spacer Kit

Where can I view the Flat Top instructions?

Can pots and pans be used directly on the Flat Top?

About Steelmade Pre-Seasoning

Are the Flat Tops compatible with induction stoves?

Are there hot spots on the Flat Top?

Can the Flat Top Slim or Jr. sizes be used on glass ceramic cooktops?

Custom Flat Top Drain Hole Placement

Does grease ever run off the front of the Flat Top?

How do you clean the Flat Top?

How much liquid can the drip tray hold?

How the Flat Top is made

How to measure for a custom Flat Top

How to photograph your stove for a Custom Flat Top/Fitment Checker

I have a smooth glass ceramic stove - will the Flat Top work on it?

How to Order a Custom-Sized Flat Top

Maximum Custom Flat Top Sizing

PRO Series Cosmetic Blemishes

Removing Your Seasoning Layer

Surface Mark vs. Scratch

What is the difference between a Range and a Cooktop?

What is the difference between the Steelmade Flat Top and a Blackstone Grill?

What is the warranty or guarantee on the Flat Top?

What's the difference between the Flat Top and Cast Iron?

Why does the Flat Top Grill change colors after cooking?

Will the Flat Top Rust?

Will the Flat Top warp?

Determining Fitment

Can the Flat Top be Used Interchangeably on Gas/Glass/Electric Coil Stoves?

Do I Need to Season the Flat Top if I Ordered it Pre-Seasoned?

Can the Flat Top be Used Both Indoors and Outdoors?

Modifying Blackstone Griddle Placement

Recommended Max Temperatures: Pro Flat Top and Standard Flat Top

Which Grease Catcher Goes with the Outdoor Flat Top FT20, FT24, FT30 Grill Top?

How to Determine the Right Sleeve for Your Flat Top

How Long Does It Take to Preheat the Steelmade Flat Top on Different Stoves?

What to Do If Your Flat Top Has a Defect

How to Order a Sleeve for Your Flat Top

Pro vs Standard Flat Tops for a 30” Wide Gas Stove

What are the dimensions of the Steelmade Flat Tops?

What Are Steelmade Flat Tops Made Of?

Understanding Manufacturer Guidelines for Aftermarket Accessories on Stoves and Ranges

Custom Storage Covers for Your Steelmade Flat Top

Can the Steelmade Flat Top Be Used to Diffuse Heat Under a Paella Pan

Does the Steelmade Flat Top Grill Contain Aluminum or harsh chemicals?

Do I Need Drain Holes on My Flat Top?

Flat Top Options for Your 36" Stove

How to Safely Use Your Flat Top and Drip Pan to Avoid Grease Fires

Using the BBQ Grill Drip Tray with a Char-Broil Infrared Grill

Can You Purchase a Cover Board Without a Flat Top?

Holiday Rush Update: Powder-Coated Outdoor Cooking Bases

How to Use the Drip Tray

An Item Is Out of Stock

How to Install the Steelmade Outdoor Grill Flat Top Drip Tray

Custom Sizes for the PRO Series

How to Purchase a Cover Board

Why Sliding May Occur

Check Out Our Website

Gas Cooktop Drip Tray: A Perfect Fit for Your Gas Stove

Flat Top Oil

Can You Use the Outdoor Grill Flat Top for Pizza?

Can You Eat Food Cooked Using the Steelmade Flat Top Oil?

Should You Remove Heat Shields When Seasoning Your Outdoor Flat Top?

Does the Flat Top Have Sides?

The Reason For Drip Tray Size

Have There Been Reports of the Flat Top Damaging Glass Stoves?

How to Buy a Blackstone Replacement Griddle from Steelmade

How to Choose and Purchase a Drip Tray from Steelmade

Upgrade to the Pro Series Flat Top

Which Flat Top for an In-Counter Stovetop/Cooktop

What to do if you have a vent in the middle of your cooktop?

Should I remove the grill grates?

Do I Need to Turn on All Burners with a Pro Series Flat Top?

Would the indoor model flat top work on our propane gas grill?

How to Prevent Your Steelmade Flat Top from Sliding on a Glass Cooktop

Flat Top Questions

How to care and maintain a Cover Board

How to fix a warped Cover Board

How to restore your Cover Board

My Cover Board feels rough or "fuzzy" after getting wet

Repairing Damage To Cover Board

Cutting Board Questions

WARNING: Counterfeit Products

Announcements

Do you ship to Canada?

How can I change my delivery address after an order has shipped?

How can I track my order status?

How do I redeem my Rewards Points on my order?

How do I return an order?

How long does it take for orders to ship?

I received a delivery email or tracking information that shows my package was delivered but I can’t find it?

Return Shipping Fees

What if the estimated ship date is blank on my order confirmation email?

What is LTL Freight Shipping?

What is the order return policy?

What notifications will I receive when I place an order?

Why was my order cancelled for suspected fraud?

What to Do If You Didn’t Receive Your Entire Order or Missing Items From Your Order

How long does it take to receive an order after it ships?Updated 12 days ago