Order Questions
Yes, we do ship to most Canadian territories! (Excluding Northwest Territories, Nunavut, and the Yukon Territory.) Unfortunately, due to the size and weight of our items, there is a significant additional cost for us to ship to Canada so there is...
After your order has shipped we are unable to change the delivery address for your package. However, UPS and USPS offer options for intercepting your package during transit. UPS Shipments UPS provides a free and easy way to stop your package from...
You can check the status of your order anytime by following the steps below: Go to the Steelmade Cookware website at www.steelmadeusa.com Click on MENU at the top left corner of the screen Click on TRACK ORDER You can also access the order...
Our Rewards Program provides customers an easy and automatic way to create an account and earn points by posting reviews, referring friends, and making purchases on our website. Once you've earned enough points to claim a reward, you can use the...
Contact customer support via email at [email protected] to request a Return Merchandise Authorization. Returns sent without an RMA will not be accepted. You are responsible for making sure the items being returned are well packaged. Poorly packag
Our website uses a "Shipping Date Calculator" to provide estimated ship dates for each product. Custom orders generally take 2-3 weeks to design, fabricate, and ship. You'll receive an automated email with the tracking number for your order as...
How long does it take to receive an order after it ships?. We ship most orders via UPS Ground. We are based in SE Kansas so most packages take just 3 business days to be delivered. The map below shows estimated transit times for UPS Ground.
Have you received a delivery email, mobile notification, or tracking information that shows your package was delivered but you can’t find it? First, we apologize for the inconvenience but rest assured we will work with you to locate the order....
For discretionary returns that are not a result of a Steelmade error, we are not responsible for the return shipping costs.
Problem: Some browser privacy settings can block our website from recording the estimated ship date when you place the order. When this happens you will see a blank space below the spot in the order confirmation email that would display your...
Less-Than-Truckload Freight Shipping, also known as LTL Freight, is an alternative to parcel carriers like UPS and FedEx that use large trucks to move pallets of goods or materials across the country. Your order is carefully packaged on top of a...
RETURNS AND EXCHANGES Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Steelmade via e-mail at [email protected] within two (2) days of receipt and we will work with you to make things...
You will receive the following automated emails from Steelmade once you place an order: Order Confirmation Email Immediately after placing your order you will receive an automated order confirmation showing what you purchased and the shipping...
For our mutual security, each credit/debit card and PayPal payment made on our website is processed through an automatic payment verification system where the order details you entered are compared to those registered to the payment method. In...
If you’ve received your order but some items are missing, we’re here to help resolve the issue as quickly as possible. Follow the steps below to report and address your incomplete order. If you’ve confirmed that items are missing, please contact us f
If you’d like to add items to an order you’ve already placed, here’s what you need to know and how to proceed. Before attempting to add items, verify the status of your order:. To request changes to your existing order, reach out to our support team
Contact Options:
We’re here to help! If you’ve reached out to us with a greeting like “Good afternoon,” but haven’t shared your specific question or concern yet, here are a few examples of how we can assist:. Order Issues:. Product Information:. Returns or Refunds:.
Thank you for reaching out! I see you have a question about your account balance and payments through Affirm related to your recent order. When an order is changed after being financed through Affirm, the total balance and monthly payment amounts may
If you’re wondering whether we have received your return, here’s how to check the status and get updates:. When you shipped your return, you should have received a tracking number from the carrier (e.g., UPS, FedEx, USPS). Use this tracking number to
Return and Refund Policy. RETURNS AND EXCHANGES. Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Steelmade via e-mail at [email protected] within two (2) days of receipt and we will work with
Hello,. Thank you for reaching out! I understand that you’re looking for an update on your recent order and haven’t received a confirmation email yet. Here’s how we can help:. If you’ve already checked and still don’t see the confirmation, no worries
If you’ve placed an order but realized you’d like to make changes before it ships, we’re here to help. Follow these steps to request modifications and ensure your updated order meets your needs. Act Quickly:. Provide Order Details:. Confirm Availabil
Thank you for reaching out and for your interest in our products! We understand how frustrating it can be when a discount changes before you complete your purchase. Here’s some information to clarify how our discounts work and what to do in this situ
Thank you for your interest in Steelmade! Our operation is proudly based in Southeast Kansas, with two key locations:. These two locations allow us to ensure exceptional craftsmanship and efficient shipping, all while staying true to our Kansas roots
To verify or correct your shipping address for an order, please review the address provided during your purchase. If the address is correct, no further action is required. If you need to make a correction or update an address detail (such as adding a
Free shipping is available on orders of $49 or more within the lower 48 states. However, this offer excludes certain items, including:. If an item, such as a drip tray, is not applying free shipping, it may fall under one of these exclusions. If you