Order Questions
Yes, we do ship to most Canadian territories! (Excluding Northwest Territories, Nunavut, and the Yukon Territory.) Unfortunately, due to the size and weight of our items, there is a significant additional cost for us to ship to Canada so there is...
After your order has shipped we are unable to change the delivery address for your package. However, UPS and USPS offer options for intercepting your package during transit. UPS Shipments UPS provides a free and easy way to stop your package from...
You can check the status of your order anytime by following the steps below: Go to the Steelmade Cookware website at www.steelmadeusa.com Click on MENU at the top left corner of the screen Click on TRACK ORDER You can also access the order...
Our Rewards Program provides customers an easy and automatic way to create an account and earn points by posting reviews, referring friends, and making purchases on our website. Once you've earned enough points to claim a reward, you can use the...
Contact customer support via email at [email protected] to request a Return Merchandise Authorization. Returns sent without an RMA will not be accepted. You are responsible for making sure the items being returned are well packaged. Poorly packag
Our website uses a "Shipping Date Calculator" to provide estimated ship dates for each product. Custom orders generally take 2-3 weeks to design, fabricate, and ship. You'll receive an automated email with the tracking number for your order as...
How long does it take to receive an order after it ships?. We ship most orders via UPS Ground. We are based in SE Kansas so most packages take just 3 business days to be delivered. The map below shows estimated transit times for UPS Ground.
Have you received a delivery email, mobile notification, or tracking information that shows your package was delivered but you can’t find it? First, we apologize for the inconvenience but rest assured we will work with you to locate the order....
For discretionary returns that are not a result of a Steelmade error, we are not responsible for the return shipping costs.
Problem: Some browser privacy settings can block our website from recording the estimated ship date when you place the order. When this happens you will see a blank space below the spot in the order confirmation email that would display your...
Less-Than-Truckload Freight Shipping, also known as LTL Freight, is an alternative to parcel carriers like UPS and FedEx that use large trucks to move pallets of goods or materials across the country. Your order is carefully packaged on top of a...
RETURNS AND EXCHANGES Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Steelmade via e-mail at [email protected] within two (2) days of receipt and we will work with you to make things...
You will receive the following automated emails from Steelmade once you place an order: Order Confirmation Email Immediately after placing your order you will receive an automated order confirmation showing what you purchased and the shipping...
For our mutual security, each credit/debit card and PayPal payment made on our website is processed through an automatic payment verification system where the order details you entered are compared to those registered to the payment method. In...