What is the order return policy?Updated 3 months ago
What is the order return policy?
RETURNS AND EXCHANGES
Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Steelmade via e-mail at [email protected] within two (2) days of receipt and we will work with you to make things right.
DO NOT RETURN USED ITEMS.
Steelmade provides a 30 day return window from the date of purchase where items in new and unused condition may be returned for a refund for any reason. For discretionary returns that are not a result of a Steelmade error, return shipping charges are the sole responsibility of the customer and returns are subject to a 10% restocking fee. Any shipments sent collect on delivery will not be accepted. Please note that all product bundles on our website are sold as a complete unit, and partial returns will not be accepted.
Refunds must be returned in their original packaging (excluding outer shipping box) with all included accessories.
USED ITEMS ARE NOT ELIGIBLE FOR RETURN
No returns or exchanges may be made after 30 days.
NOTE: CUSTOM ORDERS CAN NOT BE RETURNED
Returns must be received in original condition within 10 days of authorization of return. Refunds will be issued once the product has been received and inspected by Steelmade Customer Service. Please allow up to 5 business days for returns to be processed.
SENDING YOUR RETURN
Contact customer support via email at [email protected] to request a Return Merchandise Authorization. Returns sent without an RMA will not be accepted.
You are responsible for making sure the items being returned are well packaged. Poorly packaged items that result in damage may not qualify for a refund. Please make sure that the original packing list is included inside the box for accurate processing.
You may ship your return using UPS or FedEx to the address below:
Steelmade Cookware
Attn: Customer Returns
Return Authorization No. (mandatory)
943 East 620 Avenue
Mulberry, Kansas 66756
You may ship your return using the United States Post Office to the address below:
Steelmade Cookware
Attn: Customer Returns
Return Authorization No. (mandatory)
PO Box 1156
Pittsburg, KS 66762
Be sure to record and save the tracking number from your shipment.
CANCELLATION POLICY
We will accept cancellation of your order for items that have not shipped or that are on back order. Once an item has shipped, cancellation is not possible. Custom and special order items cannot be cancelled.
REFUSING SHIPMENT
Refusing a shipment and having it returned to Steelmade USA will result in both inbound and outbound shipping charges being deducted from your return total.