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What to Do If You Didn’t Receive Your Entire Order or Missing Items From Your OrderUpdated 25 days ago

If you’ve received your order but some items are missing, we’re here to help resolve the issue as quickly as possible. Follow the steps below to report and address your incomplete order.


Step 1: Check Your Order Confirmation

  • Review your order confirmation email to ensure all the items you expected were part of the order.
  • Verify if any items are marked as backordered or shipped separately.

Step 2: Confirm Delivery Details

  • Check the tracking information for your order. Some items may have been shipped in multiple packages with different delivery times.
  • Verify all packages associated with your tracking number(s) have been delivered.

Step 3: Contact Our Support Team

  • If you’ve confirmed that items are missing, please contact us for assistance. Provide the following details to help us resolve the issue quickly:

    • Order Number: Found in your order confirmation email.
    • Missing Item(s): A list of the items you didn’t receive.
    • Photos (if applicable): Include pictures of the package and packing slip if available.
    • How to Reach Us:

    • Email: [email protected]
    • Phone: (Insert your company’s customer support number)
    • Chat: Use the live chat option on our website during business hours.

Step 4: Resolution Process

Once we receive your inquiry, our support team will:

  1. Investigate the issue and confirm what’s missing.
  2. Update you on the status of the missing items.
  3. Offer a solution, which may include:
    • Shipping the missing items.
    • Issuing a refund or store credit if applicable.

Frequently Asked Questions

Q: Why didn’t all my items arrive in one package?
A: We strive to ensure every order is processed and shipped accurately. However, we’re all human, and sometimes mistakes happen.

Q: How long does it take to resolve missing items?A: Our team aims to resolve missing item reports within 1-2 business days after receiving your inquiry, and 5-7 business days for shipping or refunds.

Q: What if I don’t have my order number?
A: Provide your name, email address, and any other details you used when placing the order, and we’ll locate it for you.


We’re committed to ensuring you receive your complete order. Please don’t hesitate to reach out if you need further assistance!

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