Help Center › Policies
Abusive Customer Policy
Our company works very hard to make sure customer orders are shipped safely, quickly, and accurately. It is an unfortunate reality that issues can arise that will require interaction with our customer support team to correct an issue with an...
Privacy Policy
PRIVACY STATEMENT ---- SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email...
Return and Refund Policy
RETURNS AND EXCHANGES Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact Steelmade via e-mail at info@steelmadeusa.com within two (2) days of receipt and we will work with you to make things...
Shipping Policy
Our website includes a "Shipping Date Calculator" that shows the estimated date your order will ship. Most orders ship on or before this date but this is an estimate only and we make no guarantees on actual shipping or delivery dates. Shipping...
Terms of Service
TERMS OF SERVICE ----- OVERVIEW This website is operated by Steelmade. Throughout the site, the terms “we”, “us” and “our” refer to Steelmade. Steelmade offers this website, including all information, tools and services available from this site to...