Steelmade Cookware

Steelmade provides a 30-day return window from the date of purchase, where items in new and unused condition may be returned for a refund for any reason. For discretionary returns that are not a result of a Steelmade error, return shipping charges are the sole responsibility of the customer and returns are subject to a 10% restocking fee. 

Any shipments sent collect on delivery will not be accepted. Please note that all product bundles on our website are sold as a complete unit, and partial returns will not be accepted. Refunds must be returned in their original packaging (excluding outer shipping box) with all included accessories.

You will find our full return policy here. If you need anything else, don't hesitate to reach out!

What is your return policy?

Our website includes a "Shipping Date Calculator" that shows the estimated date your order will ship. Most orders ship on or before this date but this is an estimate only and we make no guarantees on actual shipping or delivery dates.

Shipping confirmation emails are sent automatically once your packages are scanned into the shipping carrier's system. This email will contain package tracking information so you will know how many packages are in transit and when they are estimated to be delivered. Some orders require multiple shipments or multiple carriers to complete 

You can view our full shipping policy here.

What is your shipping policy?

We ship most orders via UPS Ground. We are based in SE Kansas so most packages take just 3 business days to be delivered. The map below shows estimated transit times for UPS Ground.

How long until I receive my order after it ships?

Flat Top Grill - Custom Size

We work hard to make sure that custom orders are produced as quickly as possible. Typical production times are 4 weeks, as noted on the product page; however, this is only an estimate, and unfortunately, sometimes it may take a while longer.

You can purchase a custom flat top using the link below. You will receive an automated email with a tracking number as soon as it is on its way to you. We appreciate your patience!

How long does the custom flat top take to arrive?

You can learn more about seasoning your flat top here.

How do I season the flat top?

You will receive a confirmation email when your order ships out. 

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